Travel Management Consolidation for – IT Company

Industry:

Leading Biotechnology Company with INR 100 million on travel spends.

Challenges:

• Highly fragmented travel management services and various services were booked with different travel suppliers.
• No consolidated travel spends reporting.

Solutions:

After an in-depth evaluation of the company’s processes, UNIGLOBE Air Travel Bureau recommended a configuration to best consolidate the client’s spend of various elements of Travel like Air Tickets, Hotels, car- Rentals, MICE, Forex, Travel Insurance under one roof. UNIGLOBE ATB fulfilled this by negotiating with the various services providers and routed all the services through a single contact in the UNIGLOBE ATB.

UNIGLOBE Air Travel Bureau helped the company negotiate cost-effective air, car-rental contracts, routed the hotel booking through various “UNIGLOBE Hotel Programs”, negotiated with Suppliers of MICE, Travel Insurance contract, Forex Cards, Travel Call Cards Etc. on a national level. UNIGLOBE ATB implemented this with reinforced processes and better control methods to drive savings and consolidation.

UNIGLOBE Air Travel Bureau focused on customer satisfaction, and identified region and market-specific requirements, critical to customize local service, and adopted UNIGLOBE Total Quality Manager, a Quality control customer service tool to monitor delivery of all aspects of service. This was backed by quarterly direct Customer feedback mechanism and along with Periodic reviews.

Power of Strategic Value @ UNIGLOBE Air Travel Bureau

• UNIGLOBE ATB ‘s this configuration allowed processes to be tailored to the client’s needs, which optimized travel spend and reduced costs by a million INR within three months. Better Compliance to the Travel policy, improved service and turn around time for Travel transactions of the employees.

• Automated bookings, lower seat prompts and targeted reporting generated through various UNIGLOBE Technologies combined with National supplier agreements helped reduce Travel expenses in totality.

• Savings are estimated at INR 1 million annually in air spend and INR 2.5 million in Hotel Booking over 3 years. Savings were also driven by the Key Account Manager who was trained to promote policy initiatives and managing this fragmented spends.

• The UNIGLOBE ATB, focusing on these complete Travel operations under one roof, ensured consistent data collection across 8 locations nationwide and improving the accuracy of reports and reservations. In addition, UNIGLOBE ATB’s customization, and culture and market familiarity that increased service satisfaction, while streamlined feedback to analyze service trends.

• Flexible staffing resources of the UNIGLOBE ATB maximized efficiency combining Technology, better processes and contingency plans for superior service stability.

• This unmanaged spend was streamlined with better customer service and measurable savings.

Travel Management Consolidation for – IT Company

Industry:

Leading IT Company with INR 800 million travel spends.

Challenges:

• Highly fragmented travel management services with no control, service inconsistency, and minimal cost savings.
• No Travel Policy Compliance service available with existing vendor

Solutions:

UNIGLOBE Air Travel Bureau studied the existing Travel Policy of the Client and tweaked the same based on the latest Travel trends and expertise. The client’s travel program was streamlined and all requests were managed in a controlled manner at the point of sale.

UNIGLOBE ATB worked on strict service level agreements outlining a step-by-step process of how travel requests should be handled to ensure a uniform user experience and tracking Travel Policy Compliance.  UNIGLOBE ATB also worked special deals with the Airlines in terms price and special amenities. UNIGLOBE ATB used technology combined with data- Mining to work on the loopholes of policy compliance. This stopped leakage of savings and amplified customer satisfaction levels.

Consolidation was reinforced with the rollout of few national preferred vendors and one consistent travel policy. UNIGLOBE ATB deployed Total Quality Manager with Database management system to improve data management and monitor compliance

Implementation was phased over 6 months, consolidating all Locations. Special Projects were run department-wise to track non compliance with reason codes and review meetings held to give insight on corrective actions and re-look at the traveler booking process for the respective departments.

Power of Strategic Value @ UNIGLOBE Air Travel Bureau

• The client reduced travel management costs by 22% in the first year, with 90 % of total transactions processed through the streamlined network.

• With this command over their program, the client had more power to better negotiate with airlines, thus reducing their average ticket price by 6 %. Our robust technology and point-of sale processes allowed the client to closely monitor Air/hotel compliance as well as increase the timeliness and precision of reports and reservations.

• The speed to execute policy changes was significantly enhanced. In support of the company’s compliance directive the Travel Consultants steered travelers to make policy-approved travel choice. Service uniformity was assured and monitored by conducting quarterly Traveler Survey.

Travel Management Consolidation for – Agility Logistics

Industry:

A Global Logistics and Forwarding Company with more than 34,000 employees spread over 550 offices in 120 countries across the world. The overall annual revenue amounts to more than $6.8 billion.

Challenges:

• Highly fragmented travel management services
• Financial Challenges

Expectations:

• Requirement of a Global Based Travel Management Company to cater to their growing travel needs for facilitating the Centralization of the Global Travel Requirements at Chennai.
• Which can also assist them on their specific Financial requirements wherein an extended credit period to be offered to them without any concerns on charging them any additional service charges.

Solutions:

UNIGLOBE ATB account manager met up the concerned team and taken an elaborate update on their specific requirement. With their mounted inputs we had devised and internal strategy to ensure that a smooth flow of operations is ensured when booking are Globally centralized at Chennai by giving them SPOCs (Specific Point of Contacts) wherever required for a personalized service. The team working behind the scenes was given a complete update on the client requirement to handle their requests promptly and trained to cater to their needs. All levels of management were involved in this process to facilitate a smooth flow of operations and work on a win-win situation for either side.

On the Financial aspect, couples of options were provided, however they were willing to opt for the creation of a Business Traveler Account (BTA) to facilitate this process. The solution was pretty convincing and they have assured to move their complete travel management business to us.

Power of Strategic Value @ UNIGLOBE Air Travel Bureau

Agility Logistics experienced the solutions as per their requirement; thus benefiting in ways like –